The emphasis on “customer” and “user experience” in the corporate world has resulted in a host of techniques that are directly applicable to legal aid technologies at every stage in a project. What can you easily do to better understand what will work for your own “customers”—whatever users you’re trying to serve– without blowing out your budget? Using examples from both the corporate and the legal aid world, potentially including the recent Ohio website planning phases and Florida portal user testing, we’ll show how you can improve the user experience on your own site on any budget.

Register here.

NTAP helps nonprofit legal aid programs improve client services through effective and innovative use of technology. To do this, we provide technology training, maintain information, create online tools, and host community forums such as the LStech email list. Read about us, or contact us at info@lsntap.org for more information.